A month after her divorce from Hugues was final, Miriam married Greg Bones, and they had been married now for two years and had just had a baby girl six months before. Heloise had only seen her mother a few times since she left. Heloise was sad about it. And Hugues was angry at Miriam. She was too busy in her new life, too obsessed with Greg, and now their child, to tend to their daughter or even see her. Heloise and Hugues had become relics of her past. It left Hugues no other choice but to be both mother and father to their child. He never commented on it to Heloise, but he considered it a painful circumstance for them both.

At the hotel Heloise was constantly surrounded by doting surrogate mothers, at the concierge desk, in room service, the maids, the florist, the hairdresser, and the girls who worked in the spa. Everyone loved Heloise. They were no substitute for a real mother, but at least she had a happy life, adored her father, and at seven she was the princess of the Hotel Vendôme. Their regular guests knew her, and once in a while brought her little gifts, and thanks to her father’s attention to her education and manners, she was both adorable and extremely polite. She wore pretty little smocked dresses, and the hairdresser did her long red hair in braids with ribbons every day before she went to school at the Lycée Français nearby. Her father walked her to school every morning before he started work. Her mother called her once every month or two, if she remembered.

Hugues was at the front desk in the evening, as he often was when he had time away from other tasks, surveying the scene in the lobby, and greeting guests discreetly. He always knew exactly who was staying at the hotel. He checked the reservation ledgers daily, was aware of who was there, when they arrived, and when they’d be departing. And there was the familiar aura of calm in the lobby as guests were checking in. Mrs. Van Damme, a well-known aristocratic dowager, had just come in from her evening walk with her Pekingese, and Hugues walked her slowly to the elevator as he chatted with her. She had moved into one of the largest suites in the hotel the year before, and brought some of her own furniture with her, and some very important works of art. She had a son in Boston who seldom visited her, and she was extremely fond of Hugues, and Heloise had become the granddaughter she’d never had, having only grandsons, including one the same age as Heloise. She often spoke to Heloise in French, since Heloise went to the Lycée Français, and Heloise loved to join her on her walks with her dog. They would walk slowly, and Mrs. Van Damme would tell her stories of when she was a little girl. Heloise adored her.

“Where’s Heloise?” Mrs. Van Damme asked with a warm smile, as the elevator man waited for them, and Hugues chatted with her for a few minutes. He always made time for the guests. No matter how busy he was, he never looked it.

“Doing her homework upstairs, I hope.” And if not, they both knew she was probably roaming the hotel, visiting her friends. She loved pushing the maids’ carts, and distributing the lotions and shampoos, and they always gave her spares.

“If you see her, tell her to come and have tea with me when she’s finished,” Mrs. Van Damme said with a smile. Heloise often did that, and they shared tea sandwiches of cucumber or egg salad, and éclairs from room service. They had a British chef, originally from Claridge’s, who was in charge of only their high tea, which was the best in the city, even though their main chef was French, and had been personally recruited by Hugues too. He had his hand in every aspect of the hotel, whether “front of the house” or back. It was all part of what made the Hotel Vendôme so special. The staff was trained to provide personalized attention, and it started with Hugues.

“Thank you very much, Madame Van Damme,” Hugues said politely, smiling at her, as the elevator door closed. After that he walked back through the lobby, thought of his daughter, and hoped she was doing her homework, as he had said. He had other things on his mind, although he looked so totally unruffled that no one would have suspected the chaos that was going on in the basement of the hotel at that moment. They had had several calls from guests, since they had had to shut off the water to most of the floors half an hour before. They explained that they were doing some minor repairs, and the hotel operators and desk clerks were assuring anyone who called that they expected to have the water back on within the hour. But the truth was that a pipe had burst in the basement, every engineer and plumber in the hotel was working on it, and minutes before, outside plumbers had been called.

Hugues looked calm as he reassured everyone with a smile. Seeing him, one could only assume that he had everything in control. He mentioned the water shutoff lightly to each guest who checked in. He told them that water service would be restored imminently, and asked if room service could send anything to their room. He didn’t say it, but there would be no charge for it, of course, to make up for the lack of water and the inconvenience. He had preferred to stay in the lobby himself so arriving guests had a sense that all was in order. All he could hope was that the burst pipe could be located and repaired quickly. They were hoping that room service wouldn’t be forced to close; the main kitchen was already swimming in six inches of water, and everyone they could spare had been sent to the basement to help. There was no sign of any of it in the lobby. He was planning to go downstairs himself in a few minutes to check the situation again. And from what he was being told, the flood in the basement was getting worse. Despite all their renovations, it was after all an old hotel.

As Hugues greeted a Spanish aristocrat and his wife, just arriving from Europe, the scene in the basement was one of utter chaos. No one observing the calm appearance of elegance in the lobby could have suspected what a mess it was downstairs.

In the basement men were shouting, the water was rising, and a torrent of water burst from a wall, as engineers in brown uniforms waded through the flood, and were soaked from head to foot. Four plumbers were working on it, and all six of the hotel’s engineers had been called back into work. Mike, the head engineer, was close to where the torrent was coming from, and working like a demon to try and locate the source. He had a belt around his waist with a series of wrenches hanging from it, and as he tried one after another, a small voice behind him told him to try the biggest one. He turned in surprise as he heard the familiar voice over the ruckus, and saw Heloise standing there, watching him with interest. She was up to her knees in water, wearing a red bikini and a yellow slicker, and she pointed to the biggest wrench on his belt.

“I think you have to use the big one, Mike,” she said calmly, standing very close to him, with her big green eyes and bright red hair still in neat braids. He could see that her feet were bare beneath the water.

“Okay,” he acknowledged, “but I want you to go stand over there. I don’t want you to get hurt.” She nodded very seriously and then smiled at him. She had freckles and was missing both her front teeth.

“It’s okay, Mike, I can swim,” she reassured him.

“I hope you won’t have to,” he said, grabbing the biggest wrench from his belt, which he had been about to use anyway. Whatever went on in the hotel, Heloise was always there to see it. And she particularly loved hanging out with the engineers. He pointed to where she should stand, and she obediently went to higher ground and chatted with some of the kitchen staff who had come out to see what they could do to help. And with that the outside plumbers arrived and waded into the rising water to join the others. A number of the bellmen came down to carry bottles of expensive wine out of the wine cellars, and the kitchen staff joined them to help.

Half an hour later, after intense work by both the engineers and outside plumbers, the leak was located, the right valves were turned off, and the plumbers were working on the repair. Heloise waded back in to see Mike then, patted his shoulder, and told him he had done a really great job. He laughed as he looked down at her, picked her up, walked her back to the sous chefs in their tall white hats, white jackets, and checked pants standing just outside the kitchen, and set her down.

“If you get hurt, young lady, your father will kill me. I want you to stay here.” He knew the directive was useless. Heloise never stayed in one place for long.

“There’s nothing for me to do here,” she complained. “Room service is too busy. I’m not supposed to disturb them.” She knew not to get in their way during peak hours.

By then the desk was getting frantic calls. People who wanted to get dressed for the evening were discovering they had no water to bathe or shower with, and anyone calling room service was told that they were extremely busy, and all orders were delayed, but the hotel was offering free wine or drinks. Hugues knew that an event like this could seriously damage the reputation of a hotel, unless handled with grace and poise. He called all of their most important guests himself to apologize and asked the catering manager to send a complimentary bottle of Cristal to each of their rooms, and he was fully prepared to discount the rate for every room affected, for that night. He knew that it would cost him, but it would cost him far more not to. Problems could occur in any hotel, but how they were handled made all the difference between a second-rate hotel and a first-class hotel like the Vendôme, which was what they called a “palace” in Europe. So far no one was truly furious at them, people were just annoyed, and happy with the free wine and champagne. How they ultimately felt about the inconvenience would depend on how fast it was going to take the plumbers and engineers to make the repairs. They had to do the best they could that night, and in the ensuing days they would have to make more extensive efforts to replace the broken pipe. Right now, all they needed was water for the hotel, to get service back to normal.

Forty-five minutes later Hugues was finally able to slip away from the front desk and went down to the basement to see what was happening there. Pumps had already been set up to bail the water, and a cheer went up just as he arrived. The plumbers had been able to do what was necessary to circumvent the pipe and turn the water back on. The room service staff were working frantically to deliver bottles of wine and champagne to the guests. Heloise was dancing around in the water in her slicker and bikini, grinning happily minus her front teeth, and clapping her hands. And the moment she saw him, she waded over to her father, who looked at her with a rueful expression. He wasn’t happy to see her there, but he wasn’t surprised, and the sous chefs she’d been talking to all laughed. Heloise was always where the action was, just like her father. She was as much a part of the hotel as he was.

“What are you doing down here?” her father asked her, trying to sound stern but without much success. She looked so cute that it was hard for him to be angry at her, and he very rarely was, even though he prided himself on being strict. But he could never quite pull it off. Just looking at her melted his heart, and her missing front teeth made her even more irresistible, and she made him want to laugh in her red bathing suit and yellow slicker. She had dressed for the occasion. Since her mother had left, he helped her dress for school every morning.

“I came down to see what I could do to help,” she said practically. “Mike did a wonderful job. There was nothing for me to do.” She gave a little shrug of her shoulders as her father laughed. People always commented that she looked very European.

“I hope not,” her father said, trying not to laugh. “If you’re the chief engineer now, we’re in big trouble.” As he said it, he walked her back into the kitchen, and then went to congratulate his plumbers and engineers for their good work. He was always deft at handling his staff, and they liked working for him, although he could be tough at times. He expected a great deal of them and himself, and everyone agreed that he ran a tight ship. It was his training and what the hotel guests loved; they could rely on a high standard of excellence if they stayed at the Vendôme. Hugues ran it to perfection.

When he came back to the kitchen, Heloise was eating a cookie and chatting with the pastry chef in French. He always made her French macarons, and she took them to school for lunch. “What about your homework, young lady? What happened to that?” her father asked her seriously, and Heloise opened her eyes wide and shook her head.