That’s what was really freaking me out.

Of course, Cooper is probably right. Probably, whoever was with Elizabeth at the time of her death doesn’t want to come forward because he’s afraid he’ll get in trouble.

And I suppose it’s even possible Sarah’s right, and Eliza beth could have been suffering from the early stages of schizophrenia, or even a clinical depression, brought out by a hormone imbalance, or something, and that’s what made her do it.

But we’re never going to know. That’s the thing. We’re never going to know.

And that just isn’t right.

But it doesn’t seem to bother anybody but Mrs. Kellogg.

And me.

That Friday—nearly a week after Elizabeth’s death—Sarah and I are sitting in the hall director’s office, ordering stuff from Office Supply. Not ceramic heaters to give away to our friends, but actual stuff we need, like pens and paper for the copy machine and stuff.

Well, okay,I’m doing the ordering. Sarah is lecturing me about how my weight gain probably represents a subconscious urge to make myself unattractive to the opposite sex, so that none of them can hurt me again the way Jordan hurt me.

I am refraining from pointing out to Sarah that I am not, in fact, fat. I have already told her, several times, that size 12 is the size of the average American woman, something Sarah should well know, since she is, in fact, a size 12, too.

But it’s pretty clear to me by now that Sarah just likes to talk to hear the sound of her own voice, so I let her go on, since she has no one else to talk to, Rachel being in the cafeteria attending a breakfast reception for the New York College basketball team, the Pansies.

Yes, that’s really their name. The Pansies. They used to be called the Cougars or something, but about twenty years ago a bunch of them got caught cheating, so the NCAA dropped them from Division I to Division III, and made them change their name.

As if being called the Pansies isn’t embarrassing enough, President Allington is so hot to win the Division III championship this year that he’s recruited the tallest players he can find. But since the good ones all went to Division I or II schools, he just got the leftovers, like the ones with the worst academic records in the country. Seriously. Sometimes the players write notes to me about things that are wrong with their rooms, in barely legible handwriting, with many spelling errors. Here’s an example:

“Deer Heather. Theirs something wrong with my toilet. It wont flosh and keeps making this sond. Pleaze help.”

Here’s another:

“To who it conserns: My bed is not long enuf. Can I have new bed. Thanx.”

I swear I am not making this stuff up.

Sarah and I don’t hear the scream, although later we hear that she apparently screamed the whole way down.

What we do hear are running footsteps in the hallway, and then one of the RAs, Jessica Brandtlinger, skids into the office.

“Heather!” Jessica cries. Her normally pale face has gone white as paper, and she is breathing hard. “It happened again. The elevator shaft. We heard a scream. You can see her legs through the crack between the floor and the car—”

I am up before she’s gotten half a sentence out.

“Call nine-one-one,” I yell to Sarah, on my way out. “Then find Rachel!”

I follow Jessica down the hall toward the guard desk and the stairs to the basement. Pete, I see, is not at his desk. We find him already in the basement, standing in front of the elevator bank, shouting into his walkie-talkie as Carl, one of the janitors, is trying to pry open the elevator doors with a crowbar.

“Yes, another one,” Pete is yelling into his walkie-talkie. “No, I’m not joking. Get an ambulance here fast!” Seeing us, he lowers the walkie-talkie, points at Jessica, and shouts, “You: Go back upstairs and call this car”—he slaps the door to the left-hand cab—“to the first floor and hold it there. Don’t let anyone on or off, and whatever you do, don’t let the doors close until the fire department gets here and turns it off. Heather, find the key.”

I curse myself for not grabbing it on my way downstairs. We keep a set of elevator keys behind the reception desk: an override key, like the ones the Allingtons were issued when they moved in, so they can bypass floors on their way to the penthouse; a key to the motor room for repairs; and a key that opens the doors from the outside.

“Got it!” I yell, and tear back up the stairs, right behind Jessica, who has run back up the stairs to call the elevator to the first floor and hold it there.

When I get to the reception desk, I tear open the door and rush through it, heading straight for the key cabinet, which is supposed to remain locked at all times—only the desk worker on duty is allowed to hold the key.

But with the building maintenance staff, and resident assistants constantly borrowing keys so they can make repairs, clean, or let locked-out students into their rooms, the key cabinet is rarely, if ever, locked, the way it’s supposed to be. I find the doors to it yawning wide open as I flash by Tina, the desk worker on duty.

“What’s going on?” Tina asks, nervously. “Is it true there’s another one? At the bottom of the elevator shaft?”

I ignore her. That’s because I’m concentrating. I’m concentrating because I have found the elevator override key, and the key to the motor room.

But the key to the elevator doors is gone.

And when I check the sign-out sheet hanging on the door to the key cabinet, there is no signature for it, or any indication it was ever checked out in the first place.

“Where’s the key?” I demand, swinging on Tina. “Who has the elevator door key?”

“I–I d-don’t know,” Tina stammers. “It wasn’t there when I came on duty. You can check my duty sheet!”

Another change to the way Justine had run things that I’d implemented upon being hired—besides the key sign-out sheet—was forcing the desk workers to keep a log of what happened during the shift. If someone borrowed a key—even if they signed it out—the desk worker was still supposed to record the fact on his or her duty sheet. And the first thing a desk worker was supposed to do upon arriving at the desk was jot down which keys were in and which were out.

“Then who has it?” I cry, grabbing the logbook and flipping to the previous desk worker’s duty sheet.

But while there are entries for every other key taken during the previous worker’s shift, there’s nothing about the elevator door key.

“I don’t know!” Tina’s voice is rising to dangerously hysterical levels. “I swear I didn’t give it out to anyone!”

I believe her. But that doesn’t help the situation.

I whirl around to run back downstairs and tell Carl to break down the doors, if he has to. But my way is blocked by President Allington who, along with some other administrative types, has come out of the cafeteria to see what all the commotion’s about.

“We’re trying to have an event in there, you know,” is what he snaps to me.

“Yeah?” I hear myself snapping back. “Well, we’re trying to save someone’s life out here, you know.”

I don’t stick around to hear what he has to say in reply to that. I’ve grabbed the first aid kit from the desk and am racing back down the stairs… only to encounter Pete, looking pale, making his way slowly back up them.

“I couldn’t find the key,” I say. “Someone’s got it. He’s going to have to force the doors open… ”

But Pete is shaking his head.

“He already did,” Pete says, taking my arm. “Come on back upstairs.”

“But I’ve got the kit,” I say, waving the red plastic case. “Is—”

“She’s gone,” Pete says. Now he’s pulling on me. “Come on. And don’t look. You don’t want to look.”

I believe him.

I let him steer me up the stairs. As we enter the lobby, I see that the president is still there, standing around with some basketball players and the same administrators in their gray suits. Beside them, Magda, who has emerged from behind her cash register to see what’s going on, makes a bright splash of color in her pink smock and fuchsia hot pants.

Magda takes one look at my expression, and her face crumples. “Oh no! Not another of my movie stars!”

Pete ignores her, goes to the phone by the security desk, and holding up a key chain, on which is attached a student ID card—and a little rubber replica of the cartoon character Ziggy—begins reading the information from the ID card to his superiors at the security office.

“Roberta Pace,” he reads tonelessly. “Fischer Hall resident. First year. ID number five five seven, three nine—”

I stand a little ways from both the security and the reception desks, feeling myself begin to shake. I don’t know the name. I don’t ask to see the photo on the ID. I don’t want to know if I knew the face.

It’s right then that Rachel rounds the corner from the ladies’ room.

“What’s going on?” she asks, her gaze going from my face to Pete’s to President Allington’s.

It’s Tina, behind the desk, who speaks.

“Another one fell off the top of the elevator,” she says, in a small voice. “She’s dead.”

Rachel’s face drains of all its color beneath her carefully applied MAC foundation.

But when she speaks a few seconds later, there is no tremor in her voice. “I assume the authorities have been notified? Good. Do we have an ID? Oh, thank you, Pete. Tina, beep Maintenance, and have them turn off all the elevators. Heather, can you call Dr. Jessup’s office, and let them know what’s going on? President Allington, I am so sorry about this. Please, go back to your breakfast… ”

Aware that I’m shaking and that my heart is beating a million times a minute, I slip back to my office to start making calls.

Only this time, instead of calling Dr. Jessup’s office first, I call Cooper.

“Cartwright Investigations,” he says, because I’ve called him on his office line, hoping he’d be there.

“It’s me,” I say. I keep my voice down, because Sarah is in Rachel’s office next door, calling each of the resident assistants on their cell phones and telling them what’s happened, then asking them to come back to their floors as soon as possible. “There’s been another one.”

“Another what?” Cooper asks. “And why are you whispering?”

“Another death by elevator,” I whisper.

“Are you serious?”

“Yeah,” I say.

“Dead?”

I think about Pete’s face.

“Yeah,” I say.

“Jesus, Heather. I’m sorry.”

“Yeah,” I say, for the third and final time. “Listen… could you come over?”

“Come over? What for?”

The firemen from Ladder #9 come striding past our office door just then, in their helmets and coats. One of them is carrying an axe. Obviously, no one told New York’s bravest what the nature of the emergency was when they called.

“Downstairs,” I say to them, pointing to the stairs to the basement. “Another, um, elevator incident.”

The captain looks surprised, but nods and leads what has suddenly turned into a very grim procession past the reception desk and down the stairs.

To Cooper, I whisper, “I want to get to the bottom of what is going on over here, and I could use the help of a professional investigator, Cooper.”

“Whoa,” Cooper says. “Slow down there, slugger. Are the police there? Aren’t they professional investigators?”

“The police are just going to say the same thing about this one that they did about the last one,” I say. “That she was elevator surfing, and slipped.”

“Because that’s probably what happened, Heather.”

“No,” I say. “No, not this time. Definitely not this time.”

“Why? Is this latest one preppie too?”

“I don’t know,” I say. “But that’s not funny.”

“I didn’t mean it to be funny. I just—”

“She liked Ziggy, Coop.” My voice cracks a little, but I don’t care.

“She liked what?”

“Ziggy. That cartoon character.”

“I’ve never heard of it.”

“Because it’s like the uncoolest cartoon character ever. No one who likes Ziggy is going to elevator surf, Coop.No one.”

“Heather—”

“And that’s not all,” I whisper, as Sarah’s voice drifts from Rachel’s office, self-importantly intoning, “We need you to come back to the building as soon as possible. There’s been another death. I am not at liberty to reveal the details just now, but it’s imperative that you—”

“Someone took the key,” I tell Cooper.

“What key?” he wants to know.

“The key that opens the elevator doors.” I am losing it. I know I am. I am practically crying. But I struggle to keep my voice from shaking. “No one signed it out, Coop. You’re supposed to sign it out. But they didn’t. Which means whoever has it doesn’t want anyone to know. Which means whoever has it can open the elevator doors anytime they want… even if there’s no car there.”